Cancellation Policy
This Cancellation Policy explains how order cancellation requests are handled for purchases made through the Uncompromised online store.
1. Who we are
This Cancellation Policy applies to uncompromised.in and shop.uncompromised.in, operated by Simplability Private Limited / Uncompromised.
FSSAI License No.: 12224042000310
2. Order cancellation before shipping
You may request cancellation of your order before it has been packed, shipped, or handed over to the delivery partner.
If the cancellation request is approved before dispatch, the order will be cancelled and the refund, if applicable, will be processed as per our Refund Policy.
3. Cancellation after shipping
Once the order has been shipped or is out for delivery, cancellation may not be possible.
In such cases, the order may be handled as per our Refund Policy, replacement process, or delivery partner rules, depending on the situation.
4. How to request cancellation
To request cancellation, please contact us with your order number, registered phone number, and reason for cancellation.
Cancellation requests can be made through our customer support email, phone, WhatsApp, or any official support channel mentioned on our website.
5. Cancellation by Uncompromised
We may cancel an order in certain cases, including:
- Product is out of stock or unavailable.
- Payment has failed or payment confirmation is not received.
- Delivery address is incomplete, incorrect, or not serviceable.
- Order appears suspicious, fraudulent, or placed in violation of our terms.
- Pricing, product information, or technical error is found.
- Courier or fulfilment issues prevent successful delivery.
6. Refund for cancelled orders
If a prepaid order is cancelled and eligible for a refund, the refund will be processed as per our Refund Policy.
For Cash on Delivery orders, no refund is applicable unless payment has already been collected.
7. Refused delivery
If a customer refuses delivery without a valid reason after the order has been shipped, delivery charges or other applicable costs may not be refundable.
8. Changes to an order
If you want to change the delivery address, phone number, product quantity, or order items, please contact us as soon as possible. Changes may be possible only before the order is packed or shipped.
9. Updates to this policy
We may update this Cancellation Policy from time to time. Any changes will be posted on this page.
Contact us
For cancellation or order-related support, please contact:
Simplability Private Limited / Uncompromised
Email: hello@uncompromised.in
Website: uncompromised.in
Store: shop.uncompromised.in
Cancellation Policy
This Cancellation Policy explains how order cancellation requests are handled for purchases made through the Uncompromised online store.
1. Who we are
This Cancellation Policy applies to uncompromised.in and shop.uncompromised.in, operated by Simplability Private Limited / Uncompromised.
FSSAI License No.: 12224042000310
2. Order cancellation before shipping
You may request cancellation of your order before it has been packed, shipped, or handed over to the delivery partner.
If the cancellation request is approved before dispatch, the order will be cancelled and the refund, if applicable, will be processed as per our Refund Policy.
3. Cancellation after shipping
Once the order has been shipped or is out for delivery, cancellation may not be possible.
In such cases, the order may be handled as per our Refund Policy, replacement process, or delivery partner rules, depending on the situation.
4. How to request cancellation
To request cancellation, please contact us with your order number, registered phone number, and reason for cancellation.
Cancellation requests can be made through our customer support email, phone, WhatsApp, or any official support channel mentioned on our website.
5. Cancellation by Uncompromised
We may cancel an order in certain cases, including:
- Product is out of stock or unavailable.
- Payment has failed or payment confirmation is not received.
- Delivery address is incomplete, incorrect, or not serviceable.
- Order appears suspicious, fraudulent, or placed in violation of our terms.
- Pricing, product information, or technical error is found.
- Courier or fulfilment issues prevent successful delivery.
6. Refund for cancelled orders
If a prepaid order is cancelled and eligible for a refund, the refund will be processed as per our Refund Policy.
For Cash on Delivery orders, no refund is applicable unless payment has already been collected.
7. Refused delivery
If a customer refuses delivery without a valid reason after the order has been shipped, delivery charges or other applicable costs may not be refundable.
8. Changes to an order
If you want to change the delivery address, phone number, product quantity, or order items, please contact us as soon as possible. Changes may be possible only before the order is packed or shipped.
9. Updates to this policy
We may update this Cancellation Policy from time to time. Any changes will be posted on this page.
Contact us
For cancellation or order-related support, please contact:
Simplability Private Limited / Uncompromised
Email: hello@uncompromised.in
Website: uncompromised.in
Store: shop.uncompromised.in